Refund & Replacement Policy

1 Digital Goods Nature & Final Sale Principle

DigiStoreKh specializes in the sale of intangible, digital products, including software activation license keys, verified digital accounts, and digital subscription credentials.

Because digital items are intangible and delivered immediately upon payment completion, they cannot be physically returned or un-seen once delivered. Consequently, all digital sales are considered final once the license key or login credentials have been revealed or downloaded, except under our verified Replacement Guarantee outlined below.

2 Replacement Guarantee & Eligible Situations

We stand behind the quality of every product listed on our store. We provide an immediate, free replacement or full refund in any of the following circumstances:

3 Warranty Timeframes & Inspection Period

Customers are required to inspect and test all delivered digital goods immediately upon receipt. Warranty coverage is governed by the following timelines:

• Dead-on-Arrival (DOA) Window: You must report login failure or key invalidity within 24 to 48 hours of purchase for immediate replacement.
• Extended Account Warranty: If a specific warranty duration (e.g., 7 days, 14 days, 30 days) is stated on the product detail page, that warranty period applies for premature subscription drops or access revocation.
• Claims Past Warranty: Issues reported after the stated warranty period expires are not eligible for free replacement, as ongoing account access depends on third-party platform conditions outside of our control.

4 Non-Refundable Circumstances & Voided Warranty

The warranty and replacement guarantee become void under the following conditions:

• Buyer's Remorse / Accidental Purchase: Changing your mind, ordering by mistake, or realizing you no longer need the item after credentials or keys have been revealed.
• Violation of Third-Party Terms of Service: Account termination or restrictions caused by the buyer's activity (e.g., mass spamming, botting, IP blacklisting, fraudulent chargebacks, or violating platform guidelines).
• Unauthorized Credential Changes: Changing recovery emails, two-factor authentication (2FA), or passwords on shared or managed accounts contrary to specific instructions provided in the product note.
• Multi-IP Sharing: Sharing account logins with third parties or logging in simultaneously from multiple geographically distant IP addresses triggering fraud locks.
• Hardware Incompatibility: Inability to use software due to device failure, system incompatibility, or failure to meet the minimum software requirements listed by the original vendor.

5 How to Request a Replacement or Refund

To submit a warranty or replacement claim, please follow these steps to ensure rapid turnaround:

1. Step 1: Locate your Order Number

   Find your Order Number (e.g. ORD-XXXXX) from your order confirmation screen or confirmation email.

2. Step 2: Collect Verification Evidence

   Take an unedited screenshot or short video screen recording clearly showing the error message, invalid login prompt, or activation rejection.

3. Step 3: Contact Support

   Submit your request via our Contact Page or email us at digistorekh.com@gmail.com.

4. Step 4: Rapid Resolution

   Our support engineers will verify the issue and issue fresh replacement credentials or keys within 2 to 24 hours.

6 Dispute Prevention & Chargebacks

We are committed to resolving any legitimate issue fairly and swiftly. If you encounter any difficulty with an order, please contact us directly before opening an external bank or payment gateway dispute.

Filing a fraudulent chargeback or disputing a payment after successfully receiving and consuming valid digital credentials constitutes theft of service. Any fraudulent disputes will result in permanent blacklisting from our marketplace and revocation of all associated digital licenses and accounts.